Improving efficiency in the restaurant

The Red Lion, a full-service village pub, experienced operational challenges due to rapid business growth. Our consulting team was engaged to optimise their point-of-sale (POS) operations and streamline order processing workflows.

The Red Lion distinguishes itself as the area’s only village pub offering daily hot, house-made food service alongside traditional pub operations. Their seven-day operational model and unique culinary offering have contributed to significant market success.

The establishment’s growing popularity revealed several operational inefficiencies:

• Order processing bottlenecks during peak periods
• Delays in POS system entry
• Order accuracy issues
• Manual kitchen ticket delivery system
• Limited order-taking capabilities during high-volume periods

The existing infrastructure consisted of:

• Standalone POS terminal
• Local printing system
• Manual kitchen order delivery

These legacy systems proved inadequate for the establishment’s expanded operations and customer volume.

Following comprehensive stakeholder consultation, we recommended a technology-driven solution to address these operational challenges:

Recommended Implementation

1. Cloud-based EPOS (Electronic Point of Sale) system integration
2. Dedicated bar and kitchen printing stations
3. Mobile tablet deployment with EPOS functionality for tableside ordering

Strategic Benefits

• Streamlined order processing
• Enhanced operational efficiency
• Reduced order entry errors
• Improved customer service during peak periods
• Eliminated manual kitchen ticket delivery
• Increased staff mobility and effectiveness

This modernised system architecture positions The Red Lion to effectively manage their current success while building capacity for future growth.